Contact information

Questions, feedback or in need of more information?

Is your question not on one of our information pages or is something not entirely clear? Send an email to 894sjjjc@gmail.com. Please offer your name, contact phone number and the city you live. Please share product photos if you ask for after sales service.

Customer Service - Hours of operation:
Monday through Friday 9:00 AM to 5:00 PM
Saturday 10:00 AM to 6:00 PM
Sunday Closed.

Frequently Asked Questions:
Q: How long will it take to receive my package?
A: Please note that we require 3 to 7 days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 14 to 30 days. Please consider any holidays that might impact delivery times.
Q: What is the company return policy?
A: After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow 14 to 30 days from the receipt of your item to process your return or exchange. 
Q: How can I contact you regarding my order?
A: You can contact us via email at 894sjjjc@gmail.com or by using the form located on this page.

 

Company Name: CHANG SHA SHI BEI BEI SHI DAI KE JI YOU XIAN GONG SI

Company Address: Room 3057, Building C7-C15, Poly West Coast Community, No. 228 Yinpenling Road, Yinpenling Street, Yuelu District, Changsha City, Hunan Province

Unified Social Credit Code: 91430104MAD65PX364

Legal Representative: Mo Lingya

Email: 894sjjjc@gmail.com

Contact Number: 13266868977

 

Hong Kong Branch: BEIBEI ERA CO.,LIMITED

Company Address: Room D07, 8/F, Phase II, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Hong Kong

Registration Certificate Number: 79335547

Legal Representative: Mo Yayong

Contact Number: 18594230739