Shipping policy

SHIPPING POLICY

Last Updated: [2026.03.16]

Thank you for visiting and shopping at buydymall. We are committed to delivering your order accurately, in good condition, and on time.

1. Shipping Origin

All orders are shipped from our warehouse located in China. Please be aware that international shipping times may vary depending on customs clearance and local delivery services in your country.

2. Shipping Destinations

We currently ship to the following countries:

  • We can deliver to more than 200 countries and regions worldwide!

3. Processing Time

Orders are typically processed within 1-3 business days after payment confirmation. Please note:

  • Orders placed on weekends or public holidays will be processed on the next business day
  • During peak seasons (e.g., Black Friday, Christmas), processing times may be extended to 3-5 business days
  • You will receive a shipping confirmation email with tracking information once your order has been dispatched

4. Shipping Methods and Delivery Times

We offer the following shipping options:

Standard Shipping (Economy)

  • Delivery Time: 10-15 business days from dispatch
  • Tracking: Full tracking provided
  • Cost: [FREE for orders over $49.99 flat rate]

Express Shipping

  • Delivery Time: 7-10 business days from dispatch
  • Tracking: Full tracking provided
  • Cost: $6.99

Important Notes:

  • Delivery times are estimates only and begin from the date of dispatch, not the date of order
  • Delivery times do not include order processing time (1-3 business days)
  • Actual delivery times may vary due to factors beyond our control, including customs clearance, weather conditions, public holidays, and local postal service efficiency
  • We cannot guarantee delivery by a specific date

5. Shipping Costs

Shipping costs are calculated based on:

  • Destination country
  • Package weight and dimensions
  • Selected shipping method

Shipping costs will be clearly displayed at checkout before you complete your purchase.

Free Shipping: We offer free standard shipping on orders over $49.99. 

6. Order Tracking

Once your order has been shipped, you will receive:

  • A shipping confirmation email
  • A tracking number
  • A link to track your package

You can track your order by:

  • Clicking the tracking link in your shipping confirmation email
  • Visiting https://www.17track.net/en and entering your tracking number
  • Logging into your account on our website

Please allow 24-48 hours after dispatch for tracking information to become active in the carrier's system.

7. Customs, Duties, and Import Taxes

All customs duties and import taxes are INCLUDED in your order total at checkout. You will not be charged any additional fees when your package arrives. We handle all customs clearance on your behalf to ensure a smooth delivery experience.

Please note: Refusal to pay customs charges may result in the package being returned to us. In such cases, we cannot offer a full refund as return shipping costs and customs fees will be deducted.

8. Customs Documentation

All international shipments include:

  • Commercial invoice with accurate product descriptions
  • Harmonized System (HS) codes for customs classification
  • Country of origin declaration (China)
  • Accurate declared value

We declare the actual purchase price of items on all customs forms. We cannot mark items as "gifts" or declare lower values, as this is illegal and may result in customs seizure.

9. Delivery Issues

Lost or Delayed Packages:

  • If your package has not arrived within the estimated delivery timeframe, please contact us at 894sjjjc@gmail.com
  • We will work with the shipping carrier to locate your package
  • If a package is confirmed lost, we will offer a replacement or full refund

Incorrect Address:

  • Please ensure your shipping address is complete and accurate
  • We are not responsible for packages shipped to incorrect addresses provided by the customer
  • Address changes cannot be made after the order has been dispatched

Failed Delivery Attempts:

  • If the courier is unable to deliver your package, they will leave a notice with instructions
  • Packages that cannot be delivered and are returned to us may be subject to a restocking fee and return shipping charges

Damaged Packages:

  • Please inspect your package upon delivery
  • If the package appears damaged, please take photos and contact us within 48 hours at 894sjjjc@gmail.com
  • We will work with you to resolve the issue through replacement or refund

10. Undeliverable Packages

If a package is returned to us as undeliverable due to:

  • Incorrect address provided by customer
  • Customer refusal to pay customs duties (if applicable)
  • Multiple failed delivery attempts
  • Customer unavailability

We will contact you to arrange reshipment. Please note:

  • Reshipment fees will apply
  • Original shipping costs are non-refundable
  • Refunds will be issued minus shipping costs and any applicable restocking fees

11. Force Majeure

We are not liable for delays or failures in delivery caused by events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Severe weather conditions
  • Strikes or labor disputes
  • Customs delays or inspections
  • Government restrictions or regulations
  • Pandemics or public health emergencies
  • War or civil unrest

12. Peak Season Delays

During peak shopping periods (Black Friday, Christmas, Chinese New Year, etc.), shipping and delivery times may be extended due to:

  • Increased order volumes
  • Carrier capacity limitations
  • Customs processing delays

We will notify customers of any expected delays during these periods.

13. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us:

Email: 894sjjjc@gmail.com
Response Time: Within 24-48 hours (Monday-Friday)

For order tracking inquiries, please include:

  • Your order number
  • Tracking number (if available)
  • Brief description of your inquiry